Here is the post from Orthotown:
http://www.orthotown.com/MessageBoard/thread.aspx?s=6&f=693&t=309675
Here are a few of the images from the article.
So it is very important for you to ask follow up questions when parents say something that is not the expected response. Depending on the response I get after asking the parents to explain their comment, I will often follow up by telling them that my responsibility as a professional is to help them make a decision with which they are comfortable, whatever decision that is. I then go on and explain that we would like to get records today and then have them back at 4:30PM some evening so they will be the last patients of my day and I can then explain in detail my rationale without any time constraints. Usually, when they understand the issues involved, they will go along with my recommendations. Not always though, and as you can imagine, it frequently happens when I mention surgery. Nonetheless, I've done the professional thing and explained the issues involved and allowed them to come to an informed consent about treatment. Of course, if I feel strongly about, for instance, extractions, and they don't go along, I have every right to refuse to treat and to help them find another practitioner. That is my right as a professional but at least they hopefully feel good about what I've tried to do for the benefit of their child.